Electronic Commerce

Electronic Commerce often shortened to E-commerce is the summon assumption to selling and buying things using the meshwork.E-commerce is important because * M both slew direct live with Internet connections.Information nearly goods and services for sale commode be put on the World Wide weave.Setting up a company website and doing business through it stack be a rotary much than(prenominal) cost effective than using purely traditional cheats.* Companies stomach digest a national or even up international client master with a website.* People do non leave their homes to shop using E-Commerce.* The costs of delivery of goods atomic number 18 low and umteen carriers be unattached.* People can erupt exactly what they imply with come emerge of the clo stupefy hunting round shops or phoning or so.Traditional Business Practices more people attain an aspiration and have the resources to go start and do traditional shoppingTraditional business practises ato mic number 18 on the loose(p) to exploit and cheap to do for example marketing is a lot more easy to exploit as you generally have a idea who you target audience isYou can look at your product try it expose and even negotiate lowering the priceAdvantages for e-commerce disadvantages concerning traditional business practices* Larger market and more options for consumers. This creates more market competition, thus driving down prices and forcing breach retail practices.* Dont have to leave home and fight trafficdelivered to door* In many cases, a larger selection is available.* Consumers argon able to look into a product and its competitors more thoroughly before purchase and compare many prices from different retailers.* No sales tax.* Open 24 hours a twenty-four hours / seven days a week, which is very beneficial to those who can non find eon to go to a store and for those who save want to shop whenever they whole t unrivalled like it.* Do not have to deal with the sales a tmosphere.* Friendlier no rude salespeople who ignore customers* Can find what you are looking for a the patch of a barelyton sizes, colours, etcDisadvantages for e-commerce advantages concerning traditional business practices* Waiting for a shipment to arrive in the mail* Shipping Charges* Lack of confidence in individual(prenominal) randomness transfer on-line* Ease of fraudulent retailers and sites. The fluctuation and instability of Internet retailers affects it difficult for parvenue retailers to establish a reputation because many do not survive. in that locationfore, in that location is a lack of confidence that exists in trusting Internet retailers.* Lose the traditional shopping experience and the instant rejoicing that many really enjoy.* Lack of taxes reduces the tax revenues that utters and cities great power otherwise collect from traditional retailers.* Traditional retail stores are at a disadvantage to Internet retailers collect to the lack of Internet sa les tax.* Many are still to entropy physical processor-illiterate to take advantage of this avenue of commerce* KNOWLEDGE OF D.P.AThe law is catching up with the online world. The reform-minded migration of business to the web is forcing reappraisal of intellectual property rights and their comfortion, and clarifying the meaning of intellectual property in a connected world.Any customer buy or using goods or services has certain rights through legislation and regulation of which impact upon their relationship with the face selling the products and service. The implication of the customer rights forget be different for manufacturers compared for example with a retailer under the trade description 1968 and 1972 any description of goods and services given by a mortal acting in the trade or business should be accurate and not misleading failure to do so is a criminal offence. The sale of goods act 1979 endues obligation on the buyer and trafficker on products and services. T he seller of goods moldiness visit the goods are they own legal ownership. Products are of saleable quality. couple for the person for normal use meets the description and are delivered on fourth dimension. The customer once agreed to buy a product has entered a contart with the seller and cause to pay for the price agreed at the timeof contract. If the goods are faulty, the customer has a right for a full refund. If the fault is identified to the customer at the time of contract the customer cannot cause a caseCustomers have no rights if they change their minds about goods or damage goods themselvesManufacturer guarantee whitethorn attention deficit hyperactivity disorder to customer right under the supplier and seller act 1982 any goods supplied under contract must confirm to terms and conditions under the consumer protect 1987 people injured by faulty or defected goods have the right to sueThe info justification achievement 1998 and the InternetThe new Data Protection morsel 1998 came into force on 1 March 2000. The Act has received considerable publicity, both because its ambit is wider than its predecessor, the 1984 Data Protection Act is, and because of the greater and more plastic powers given to the Data Protection Commissioner and to individuals to enforce the Act.The Act has significant implications for the Internet and for e-commerce in particular. As the European Commission Working Party on info defense commented The Internet is not a legal vacuum. Processing of face-to-face entropy on the Internet has to respect information protection principles just as in the off-line world.Obtaining consent under(a) the new Act, it is often necessary or advisable for info controllers (organisations which find, store, or use face-to-face data about an individual) to obtain the individuals consent to these activities. What amounts to consent in cyberspace is a difficult, for the most part unresolved issue. The more serious the consequences of data affect for the individual, the more thoughtful the organisation must be to ensure that the individual is in possession of any information which he or she requires to give not just consent, only if informed consent. This information should be provided in a way, which is unload, prominent, and slow accessible. If the information is scattered over various disparate website pages, informed consent may not have been given. E-commerce traders must think carefully about whether, in each case, failure to click on an opt-out cut go forth be sufficient, or whether a specialised opt-in box should be provided.Obtaining consent from lowlys is a difficult area for e-commerce traders, particularly those retailing goods or services, which are attractive to children and teenagers, such as computer games. The Data Protection Registrar has indicated that, as under-18s cannot generally be bound to a contract under English law, they can also not be deemed to have consented to the process ing of their ain data. However, can a third party, even a parent or guardian, consent to processing on behalf of a minor? In addition, how does an organisation know when it is dealing with a minor in cyberspace no tell-tale handwriting hereThe US government has adopted a Childrens on-line(a) Privacy Protection Act, which deals with the point expressly, nevertheless there is no indication that the UK government intends to address the issues in a similar way.Privacy policiesMany companies have adopted a solitude form _or_ agreement of government or statement which is published on their website as a useful way of addressing data protection issues. Privacy policies typically state who the data controller is, what personal data is being collected, and what will happen to it, in particular to whom data may be transferred. A privacy policy may also give information about the right to opt-out of direct marketing details of any mechanism for individuals to update or touch on their p ersonal data information about the use of cookies and invisible data capture and a disclaimer for third-party sites linked to the website.To be effective, it is important that privacy policies are clear, prominent, and easily accessible from relevant pages. If you rely on a privacy policy alone to demonstrate that the subject has consented to precessing, then you should take steps to ensure that they must scroll through the page before providing their data.Invisible data captureConcerns have been raised about the data protection implications of invisible data processing during web browsing. For example, many companies use techniques which gather information about a website chideor, such as their IP address, the type of browser and operating system they use, and former sites they have visited. This information has been described as a clicktrail about an individual, recording the pattern of their Internet use.There is some(a) debate as to whether this information, which is largely a nonymised, qualifies as personal data. The European Commission Working Group adopted a bullish view in its 1999 Recommendations, regarding IP addresses, for example, as personal data. Website owners neediness to make use of invisible data capture metyhods are advised to bring them within their data protection procedures.Website hostsOften an external host or web manager will oversee the running of the server on which a website is hosted. For the purposes of the Data Protection Act 1998, the commercial entity which owns the website will normally be the data controller in relation to personal data obtained via the website, whereas the host will be a data processor processing data on its behalf. Under the new Act, data controllers are liable for processing undertaken on their behalf by such data processors. The data controller must actively police the data protection procedures of any person processing data on its behalf, and must enter into a written contract with its data processors , requiring them to maintain certainty security measures and to process personal data only in accordance with instructions.Extra-EEA transferWebsite proprietors must pay particular attention to the eighth data protection principle, concerning the transfer of personal data distant the European Economic Area. Initially, there was concern that merely sending e-mails, which, for example, may travel from one side of London to the other via the unite States, would ofttimes infringe this principle. However, the Data Protection Commissioner distinguishes in recent guidance between the transfer and transit of data, and states that, provided an electronic transfer of data starts and ends in an EEA country, the principle will not be infringed.ConclusionAs with many provisions of the new Act, the distinction between transfer and transit of information is ambiguous and uncertain. The Data Protection Registrar has said that she appreciates the difficulties in spirit and applying the new Act. T o begin with, therefore, she is un belike to enforce the new provisions to the letter, if data controllers try to comply with the spirit of the Act. However, given that it will ultimately bring back to the courts to conciliate what amounts to compliance, and that individuals may now police processing themselves, those dealing with personal data on the Internet must take the new rules very seriously. well-grounded IssuesUnder UK law, consumers have the same rights as in any other forms of trade. The government are also striving to change animated laws to help to clear up any ambiguity in current law to help e-commerce and ultimately consumer protection across the Internet. So, if you are unfamiliar with any of the following laws and regulations, now is the time to find out.* The Data Protection Act 1998* The Consumer Protection Act 1998* British Codes of Advertising and Sales Promotion* The Distance Selling Regulations 2000* The Unfair beat Act 1977 and 1999 regulations* The sale s of Goods Act 1979* The Consumer Credit Act 1974* The Trade Descriptions Act 1968Qualify your intentionsIn 1999, the government set up a self-regulatory scheme to develop and produce confidence in UK e-commerce. Its aim was to act as a symbol of good web trading via an agreed minimum standard for online trading. For the minor(ip) business, this can mean that you are accredited as good online e-service. This organisation is known as TRUSTUK.For any company who has been accredited by faithUK can peril the TrustUK earmark on their website. For the small business, this gives credibility and can boost consumer confidence greatly.TrustUK have also linked up with other organisations who also offer accreditation for websites adhering to set TrustUK standards, these are known as code owners.If your small business takes many issues similar to the ones discussed, then you should have no problem gaining accreditation. To find out more visit the TrustUK web siteThe impact of technological innovations on e-commerceThe Internets potential for e-commerceThe evidence supporting e-commerce growth and potential can be staggering when one considers the accomplishments in this field just over the last hardly a(prenominal) long time.The potential impact, and issues surrounding, e-commerce and the practising accountant.E-commerce is seen as a major area of growth over the next few years and virtually every well-known retailer is developing some form of web presence, for example WHSmith has recently launched an online book selling service. In addition, there are a number of high profile web-only retailers such as Amazon.co.uk. The commercial viability of these ventures is yet to be established, although stock market values would have us view they will be highly profitable.One of the main factors seen by many as holding back the further and faster development of e-commerce, sure outside the high profile names, is the lack of trust by consumers in the on-line retailer. This co vers issues such as the existence of the company, the delivery of goods ordered, the ability to return unsatisfying goods and perhaps, most importantly, the security of personal information and credit card details.A number of specialist organisations now attempt to provide assurance to consumers, on some or all of the trust issues outlined above. When a business meets the qualifying criteria established by such an organisation, it may display a seal of panegyric on its website. The consumer is able to click on the seal to obtain further information regarding the meaning of the seal.One such seal is CPA Web Trust (www.cpawebtrust.org). The American Institute of Certified Public Accountants and the Canadian Institute of Chartered Accountants developed this product. The Institutes of Chartered Accountants in the UK and Ireland have obtained a authorise to cover these territories.To obtain a Web Trust seal, a business will be subjected to an audit, by an accredited firm, of its busin ess processes and security issues. Where the Web Trust criteria are well-to-do a seal (which must be renewed on a quarterly basis) will be issued.ACCA investigated fully the benefits of obtaining a Web Trust licence to modify its firms to offer this service, but the decision was taken that this was not appropriate for a number of reasonsThe cost to the professional body of obtaining a licence from AICPA/CICA explore carried out by the European Consortium for Web Assurance and Trust (ECWAT) group (in which ACCA recruits) indicates that in business-to-consumer e-commerce, the well-known traditional retailer or web retailer has a large advantage over the unknown retailer, even where the unknown retailer carries a seal. This would indicate that outside much specialised markets the client might need to have a significant profile built through marketing to make e-commerce viable. These clients are unlikely to be common to small practicesECWAT research indicates that consumers would pl ace significantly more reliance on a seal provided/backed by a Consumer Union/Association than by an accountantCarrying out a Web Trust audit requires the firm to obtain a licence, undertake training and have a level of technical expertise that may not exist, nowThe US experience suggests that Web Trust has not yet taken off as a service despite it having been available for around 18 months. Recently there were 18 organisations on the list of current Web Trust sites of these, four are professional score bodiesThere are competitors to Web Trust, which potentially will be in a very strong position. For example, Entrust Inc is focusing on the issue of digital certificates to assure for the genuineness of sites. This is being done in conjunction with the browser technology of Microsoft, AOL and Netscape. These browsers will automatically recognise Entrust.net website certificates when visitors connect to a siteThe Consumers Association has launched a which? Web Trader seal which is designed to offer assurance to consumers and unlike the Web Trust seal is issued free of charge. Further details can be plant at http//www.which.net/webtrader/index.html.Given that ACCA is not able to offer members the Web Trust licence, how should members become involved in e-commerce?It is clear that e-commerce is a growing market, but it is anticipate that the principal area of growth will not be a consumer buying over the internet (although this market will be substantial) but in the area of business-to-business transactions. The business to business market may not have the same issues relating to trust, as businesses are likely to look to form on-going relationships, and there are already established means of making electronic payments. It is unlikely that businesses will move to payment with order, as is the case with much business to consumer e-commerce.A likely scenario is that important customers will want to be able to order online, check stock availability, prices and d elivery times and be confident that the order will be delivered as expected.The accountant could play an important role in advising his/her client on this transformation, by assisting in areas such as integration with existing accounting records and processes, ensuring security and back-up procedures are maintained properly, and generally that efficient and best use is made of information technology.A 1 Cycles is Committed to developing e-commerce and change practitioners to participate in this exciting market. Look out for further developments in future issues of In Practice.Electronic CommerceElectronic Commerce often shortened to E-commerce is the name given to selling and buying things using the Internet.E-commerce is important because * Many people now have Internet connections.Information about goods and services for sale can be put on the World Wide Web.Setting up a company website and doing business through it can be a lot more cost effective than using purely traditional shops.* Companies can have a national or even international customer reach with a website.* People do not leave their homes to shop using E-Commerce.* The costs of delivery of goods are low and many carriers are available.* People can find exactly what they need without hunting round shops or phoning around.Traditional Business PracticesMany people have an aspiration and have the resources to go out and do traditional shoppingTraditional business practises are easy to exploit and cheap to do for example marketing is a lot more easy to exploit as you generally have a idea who you target audience isYou can look at your product try it out and even negotiate lowering the priceAdvantages for e-commerce disadvantages concerning traditional business practices* Larger market and more options for consumers. This creates more market competition, thus driving down prices and forcing better retail practices.* Dont have to leave home and fight trafficdelivered to door* In many cases, a larger s election is available.* Consumers are able to research a product and its competitors more thoroughly before purchase and compare many prices from different retailers.* No sales tax.* Open 24 hours a day / seven days a week, which is very beneficial to those who can not find time to go to a store and for those who just want to shop whenever they feel like it.* Do not have to deal with the sales atmosphere.* Friendlier no rude salespeople who ignore customers* Can find what you are looking for a the touch of a button sizes, colours, etcDisadvantages for e-commerce advantages concerning traditional business practices* Waiting for a shipment to arrive in the mail* Shipping Charges* Lack of confidence in personal information transfer on-line* Ease of fraudulent retailers and sites. The fluctuation and instability of Internet retailers makes it difficult for new retailers to establish a reputation because many do not survive. Therefore, there is a lack of confidence that exists in trusti ng Internet retailers.* Lose the traditional shopping experience and the instant gratification that many really enjoy.* Lack of taxes reduces the tax revenues that states and cities might otherwise collect from traditional retailers.* Traditional retail stores are at a disadvantage to Internet retailers due to the lack of Internet sales tax.* Many are still to computer-illiterate to take advantage of this avenue of commerce* KNOWLEDGE OF D.P.AThe law is catching up with the online world. The progressive migration of business to the web is forcing reappraisal of intellectual property rights and their protection, and clarifying the meaning of intellectual property in a connected world.Any customer purchasing or using goods or services has certain rights through legislation and regulation of which impact upon their relationship with the organisation selling the products and service. The implication of the customer rights will be different for manufacturers compared for example with a r etailer under the trade description 1968 and 1972 any description of goods and services given by a person acting in the trade or business should be accurate and not misleading failure to do so is a criminal offence. The sale of goods act 1979 places obligation on the buyer and seller on products and services. The seller of goods must ensure the goods are they own legal ownership. Products are of merchantable quality. Fit for the person for normal use meets the description and are delivered on time. The customer once agreed to buy a product has entered a contart with the seller and obliged to pay for the price agreed at the timeof contract. If the goods are faulty, the customer has a right for a full refund. If the fault is identified to the customer at the time of contract the customer cannot cause a caseCustomers have no rights if they change their minds about goods or damage goods themselvesManufacturer guarantee may add to customer right under the supplier and seller act 1982 any goods supplied under contract must confirm to terms and conditions under the consumer protect 1987 people injured by faulty or defected goods have the right to sueThe Data Protection Act 1998 and the InternetThe new Data Protection Act 1998 came into force on 1 March 2000. The Act has received considerable publicity, both because its ambit is wider than its predecessor, the 1984 Data Protection Act is, and because of the greater and more flexible powers given to the Data Protection Commissioner and to individuals to enforce the Act.The Act has significant implications for the Internet and for e-commerce in particular. As the European Commission Working Party on data protection commented The Internet is not a legal vacuum. Processing of personal data on the Internet has to respect data protection principles just as in the off-line world.Obtaining consentUnder the new Act, it is often necessary or advisable for data controllers (organisations which obtain, store, or use personal data about an individual) to obtain the individuals consent to these activities. What amounts to consent in cyberspace is a difficult, largely unresolved issue. The more serious the consequences of data processing for the individual, the more careful the organisation must be to ensure that the individual is in possession of any information which he or she requires to give not just consent, but informed consent. This information should be provided in a way, which is clear, prominent, and easily accessible. If the information is scattered over various disparate website pages, informed consent may not have been given. E-commerce traders must think carefully about whether, in each case, failure to click on an opt-out box will be sufficient, or whether a specific opt-in box should be provided.Obtaining consent from minors is a difficult area for e-commerce traders, particularly those retailing goods or services, which are attractive to children and teenagers, such as computer games. The Data Protection Registrar has indicated that, as under-18s cannot generally be bound to a contract under English law, they can also not be deemed to have consented to the processing of their personal data. However, can a third party, even a parent or guardian, consent to processing on behalf of a minor? In addition, how does an organisation know when it is dealing with a minor in cyberspace no tell-tale handwriting hereThe US government has adopted a Childrens On-line Privacy Protection Act, which deals with the point expressly, but there is no indication that the UK government intends to address the issues in a similar way.Privacy policiesMany companies have adopted a privacy policy or statement which is published on their website as a useful way of addressing data protection issues. Privacy policies typically state who the data controller is, what personal data is being collected, and what will happen to it, in particular to whom data may be transferred. A privacy policy may also giv e information about the right to opt-out of direct marketing details of any mechanism for individuals to update or amend their personal data information about the use of cookies and invisible data capture and a disclaimer for third-party sites linked to the website.To be effective, it is important that privacy policies are clear, prominent, and easily accessible from relevant pages. If you rely on a privacy policy alone to demonstrate that the subject has consented to precessing, then you should take steps to ensure that they must scroll through the page before providing their data.Invisible data captureConcerns have been raised about the data protection implications of invisible data processing during web browsing. For example, many companies use techniques which gather information about a website visitor, such as their IP address, the type of browser and operating system they use, and previous sites they have visited. This information has been described as a clicktrail about an in dividual, recording the pattern of their Internet use.There is some debate as to whether this information, which is largely anonymised, qualifies as personal data. The European Commission Working Group adopted a bullish view in its 1999 Recommendations, regarding IP addresses, for example, as personal data. Website owners wishing to make use of invisible data capture metyhods are advised to bring them within their data protection procedures.Website hostsOften an external host or web manager will oversee the running of the server on which a website is hosted. For the purposes of the Data Protection Act 1998, the commercial entity which owns the website will normally be the data controller in relation to personal data obtained via the website, whereas the host will be a data processor processing data on its behalf. Under the new Act, data controllers are liable for processing undertaken on their behalf by such data processors. The data controller must actively police the data protecti on procedures of any person processing data on its behalf, and must enter into a written contract with its data processors, requiring them to maintain certainty security measures and to process personal data only in accordance with instructions.Extra-EEA transferWebsite proprietors must pay particular attention to the eighth data protection principle, concerning the transfer of personal data outside the European Economic Area. Initially, there was concern that merely sending e-mails, which, for example, may travel from one side of London to the other via the United States, would frequently infringe this principle. However, the Data Protection Commissioner distinguishes in recent guidance between the transfer and transit of data, and states that, provided an electronic transfer of data starts and ends in an EEA country, the principle will not be infringed.ConclusionAs with many provisions of the new Act, the distinction between transfer and transit of information is ambiguous and unc ertain. The Data Protection Registrar has said that she appreciates the difficulties in understanding and applying the new Act. To begin with, therefore, she is unlikely to enforce the new provisions to the letter, if data controllers try to comply with the spirit of the Act. However, given that it will ultimately fall to the courts to decide what amounts to compliance, and that individuals may now police processing themselves, those dealing with personal data on the Internet must take the new rules very seriously.Legal IssuesUnder UK law, consumers have the same rights as in any other forms of trade. The government are also striving to change existing laws to help to clear up any ambiguity in current law to help e-commerce and ultimately consumer protection across the Internet. So, if you are unfamiliar with any of the following laws and regulations, now is the time to find out.* The Data Protection Act 1998* The Consumer Protection Act 1998* British Codes of Advertising and Sales Promotion* The Distance Selling Regulations 2000* The Unfair Contract Act 1977 and 1999 regulations* The sales of Goods Act 1979* The Consumer Credit Act 1974* The Trade Descriptions Act 1968Qualify your intentionsIn 1999, the government set up a self-regulatory scheme to develop and enhance confidence in UK e-commerce. Its aim was to act as a symbol of good web trading via an agreed minimum standard for online trading. For the small business, this can mean that you are accredited as good online e-service. This organisation is known as TRUSTUK.For any company who has been accredited by TrustUK can display the TrustUK hallmark on their website. For the small business, this gives credibility and can boost consumer confidence greatly.TrustUK have also linked up with other organisations who also offer accreditation for websites adhering to set TrustUK standards, these are known as code owners.If your small business takes many issues similar to the ones discussed, then you should have no problem gaining accreditation. To find out more visit the TrustUK web siteThe impact of technological innovations on e-commerceThe Internets potential for e-commerceThe evidence supporting e-commerce growth and potential can be staggering when one considers the accomplishments in this field just over the last few years.The potential impact, and issues surrounding, e-commerce and the practising accountant.E-commerce is seen as a major area of growth over the next few years and virtually every well-known retailer is developing some form of web presence, for example WHSmith has recently launched an online book selling service. In addition, there are a number of high profile web-only retailers such as Amazon.co.uk. The commercial viability of these ventures is yet to be established, although stock market values would have us believe they will be highly profitable.One of the main factors seen by many as holding back the further and faster development of e-commerce, certainly outside the high profile names, is the lack of trust by consumers in the on-line retailer. This covers issues such as the existence of the company, the delivery of goods ordered, the ability to return unsatisfactory goods and perhaps, most importantly, the security of personal information and credit card details.A number of specialist organisations now attempt to provide assurance to consumers, on some or all of the trust issues outlined above. When a business meets the qualifying criteria established by such an organisation, it may display a seal of approval on its website. The consumer is able to click on the seal to obtain further information regarding the meaning of the seal.One such seal is CPA Web Trust (www.cpawebtrust.org). The American Institute of Certified Public Accountants and the Canadian Institute of Chartered Accountants developed this product. The Institutes of Chartered Accountants in the UK and Ireland have obtained a licence to cover these territories.To obtain a Web Trust seal, a business will be subjected to an audit, by an accredited firm, of its business processes and security issues. Where the Web Trust criteria are satisfied a seal (which must be renewed on a quarterly basis) will be issued.ACCA investigated fully the benefits of obtaining a Web Trust licence to enable its firms to offer this service, but the decision was taken that this was not appropriate for a number of reasonsThe cost to the professional body of obtaining a licence from AICPA/CICAResearch carried out by the European Consortium for Web Assurance and Trust (ECWAT) group (in which ACCA participates) indicates that in business-to-consumer e-commerce, the well-known traditional retailer or web retailer has a large advantage over the unknown retailer, even where the unknown retailer carries a seal. This would indicate that outside much specialised markets the client might need to have a significant profile built through marketing to make e-commerce viable. These clients are unlike ly to be common to small practicesECWAT research indicates that consumers would place significantly more reliance on a seal provided/backed by a Consumer Union/Association than by an accountantCarrying out a Web Trust audit requires the firm to obtain a licence, undertake training and have a level of technical expertise that may not exist, nowThe US experience suggests that Web Trust has not yet taken off as a service despite it having been available for around 18 months. Recently there were 18 organisations on the list of current Web Trust sites of these, four are professional accounting bodiesThere are competitors to Web Trust, which potentially will be in a very strong position. For example, Entrust Inc is focusing on the issue of digital certificates to vouch for the authenticity of sites. This is being done in conjunction with the browser technology of Microsoft, AOL and Netscape. These browsers will automatically recognise Entrust.net website certificates when visitors connec t to a siteThe Consumers Association has launched a which? Web Trader seal which is designed to offer assurance to consumers and unlike the Web Trust seal is issued free of charge. Further details can be found at http//www.which.net/webtrader/index.html.Given that ACCA is not able to offer members the Web Trust licence, how should members become involved in e-commerce?It is clear that e-commerce is a growing market, but it is expected that the principal area of growth will not be a consumer buying over the internet (although this market will be substantial) but in the area of business-to-business transactions. The business to business market may not have the same issues relating to trust, as businesses are likely to look to form on-going relationships, and there are already established means of making electronic payments. It is unlikely that businesses will move to payment with order, as is the case with much business to consumer e-commerce.A likely scenario is that important custom ers will want to be able to order online, check stock availability, prices and delivery times and be confident that the order will be delivered as expected.The accountant could play an important role in advising his/her client on this transformation, by assisting in areas such as integration with existing accounting records and processes, ensuring security and back-up procedures are maintained properly, and generally that efficient and best use is made of information technology.A 1 Cycles is Committed to developing e-commerce and enabling practitioners to participate in this exciting market. Look out for further developments in future issues of In Practice.